True Health Basic Program: Online Bookings

Welcome!  Please follow each step below as you work through your program.  Booking buttons are to the right.

Please note: these instructions are for our standard 6 month program which includes both consultations and acupuncture treatments.  If you are doing a non-standard version of the program, please adapt the instructions according to your customised appointment schedule.  We are available on 9876 8786 if you need assistance.

Wellness Discussion and Program Sign Up

You’ve committed to 6 months of intensive focus on dramatically improving your health.  Bravo!  Here’s what to do and know to get started:

1. Start the Bulletproof Diet

Scott will advise you on the diet he recommends for you.  For many clients he recommends the Bulletproof Diet as an easy to follow, low-carb diet high in essential fatty acids.  If he has recommended this for you, please click here to download.  Please note this is a free, more succinct pdf version of the complete Bulletproof Diet book and Bulletproof: The Cookbook, which can both be purchased online from The Book Depository.

2. Receive Your Appointment Package

You will be issued with a True Health Basic Program appointment package with certificate code once full payment has been received (either the whole amount if you are paying upfront, or else your first instalment if paying by instalments).  All the appointments on your program are included in this package, apart from any extras that Scott may feel will be beneficial for you along the way, which will be booked separately at no extra charge if needed.

Once you have been issued with your appointment package, be sure to use your ‘certificate code’ when you book online so that our staff know your appointment is under a prepaid program.

If you don’t have your certificate code yet, you can still book your first 8 acupunctures and first two consultations now (initial plus check-up), and our staff will allocate them to a package once issued.

3. Book Your Appointments Online

If you haven’t booked online before, it’s easy!  It also enables you to manage your appointments yourself – you’ll have a complete list of all your appointments and be able to reschedule as you need to.

PLEASE make sure you always book well ahead, as sometimes Scott can be booked out for 2-3 weeks in advance.  You can reschedule an appointment up to 24 hours beforehand, so if you book the wrong day or time, you can always change it later.

  1. Register for an account (book a single appointment and register at the end of the booking process, then log in for all future bookings)
  2. Follow Steps 2 – 4 on this page.  All the Booking Buttons you need for your program are to the right and follow the steps in order.
  3. Remember to always LOG IN and also APPLY YOUR CERTIFICATE CODE when you book online (your certificate code will come up automatically if you are logged in, so you don’t need to keep a record of it).

We are here to help, so please reach out any time you need to!

Book Your Acupuncture Treatments

Acupuncture treatments on the program have two stages:
1) An initial intensive 4 week period, where you have treatments twice-weekly for 8 treatments,
2) Weekly treatments for the rest of the program (22 treatments).

For the first stage, if your schedule doesn’t allow two treatments per week, please simply come as often as you can (at least three times within a fortnight – please inform our staff if you can’t manage this).

Combining treatments and consultations:  If you want to have an acupuncture treatment on the same day as a consultation, make sure you always book your consultation FIRST, followed by the acupuncture treatment.  We recommend booking well ahead if you want to do this, as if the calendar is tight you may find that you book your consultation and then can’t fit your acupuncture directly afterwards.  If this is the case, it will probably be more efficient for you to call or email us to find an appropriate time to fit both appointments together.

Extra acupuncture treatments:  Once you are having weekly acupuncture treatments, if at any point Scott feels you would benefit from a more intensive acupuncture schedule for a short period, we’ll issue you with an Additional Acupuncture Series at no extra cost.  This will enable you to book an extra acupuncture treatment per week (in other words, you’ll return to a twice-weekly schedule during this period).

Unused treatments:  Please be aware that any unused acupuncture treatments at the end of your program will be forfeited, as this is an all-inclusive, strictly 6 month program, so be sure to use every single one!  Once your program expires, so do any remaining acupuncture treatments.  The good news is you are free to make up any missed appointments within the 6 month period, and suspension options are available if you are away for a period of time (please let Scott know in case he has any special instructions for while you are away, and talk to one of our Clinical Assistants to arrange the suspension).

Booking Requirement for Step 2:

  • 2 acupuncture treatments per week for the next 4 weeks (8 treatments in total), starting immediately after your Wellness Discussion
  • 1 acupuncture treatment per week for the following 22 weeks (continue to book appointments until all available acupuncture treatments on your appointment package have been used). 

Please take advantage of the ‘recurring’ or ‘add a time’ feature on the calendar, as allows you to book a number of acupuncture treatments during a single booking (make sure you are logged in first and apply your certificate code!)

Book Your Initial Basic Program Consultation

This is the introductory consultation for your program.  If you have any questions that have come up about the next six months, this is the ideal time to ask!

Booking Requirement for Step 3:  your TH Initial Basic Program Consultation should be booked for 2 weeks after your Wellness Discussion (this may have already been done for you at the front desk after you signed up).

Book Your Ongoing Consultations

After your TH Initial Basic Program Consultation, you’ll have face-to-face time with Scott every 3 weeks, following an alternating pattern of Naturopathic Check-up, followed by TH Basic Consultation, followed by Naturopathic Check-Up and so on, for the rest of your program.

The first appointment after your TH Initial Basic Program Consultation should be a Naturopathic Check-Up, booked for three weeks away.

Please use your consultation time to ask questions, rather than during acupuncture treatments, where quiet relaxation is ideal.

If you have any questions in-between consultations, feel free to email or call the clinic.  One of our Clinical Assistants can ask Scott your question when he’s free, and get back to you with his answer.  Or, if it’s a private or complicated matter and you desperately want to speak with him in person, we will do our very best to fit you in or schedule a phone call!

Booking Requirement for Step 4:

  • Book Naturopathic Check-Up for 3 weeks after the TH Initial Basic Program Consultation
  • Book TH Basic Consultation for 3 weeks after the first Naturopathic Check-Up
  • Book another Naturopathic Check-Up 3 weeks after your first TH Basic Consultation
  • Continue this pattern until all available appointments on your appointment package are used (your certificate code will no longer be valid)

Optional – Stay Healthy For Life Maintenance Program

After you’ve finished your True Health program, we’ll offer you the option of ongoing support to help you maintain your new, healthy habits.  You can continue to consult with Scott on a regular, less-intensive basis with our maintenance program called ‘Stay Healthy For Life’. We make this program great value in recognition of your ongoing relationship with our clinic.

This is a month-by-month program so doesn’t require a long-term commitment.

One of the great advantages is that you can continue to top up and use your Medicine Bank, giving you an ongoing 10% discount on all your medicines!

A complimentary appointment will be booked with you at the end of your program so Scott can explain the program in more detail, and see if this is something that you would find helpful in your ongoing health journey.

APPOINTMENT CANCELLATION POLICY FOR PROGRAM CLIENTS

Please note our full fee 24 hour Cancellation Policy still applies to our program clients, as cancellations at short notice or no-shows disadvantage other clients – who are often in pain – who are on a waiting list to see Scott. We ask therefore that you respect Scott’s time, as well as your fellow clients, by making a personal commitment to attend all the appointments that you make.

For these reasons, if you need to change or cancel an appointment, we request that you give at least 24 hours’ notice. If less than 24 hours’ notice is given, the full value of the time slot will be charged. Exceptions are of course made in the case of genuine emergencies.

Thank you for your understanding.