Update – Step 1 of the Victorian Roadmap

‘LEVEL OF NEED’ SCREENING:

Only clients who are in pain or risk deterioration of their health condition are able to have a face-to-face appointment at the clinic right now. We also offer phone/Zoom consultations as an alternative, and medicines can be posted.

NATUROPATHY UPDATE:

We are continuing to book clients for Chinese Medicine consultations until further information is released regarding face-to-face Naturopathy consults.  Please note that as he is qualified in both areas, Scott will always give you the very best of his expertise regardless of the appointment name.

MAINTAINING A ‘COVIDSAFE’ CLINIC:

We will continue to maintain reduced capacity in our acupuncture centre, to keep distance between clients and fulfil government requirements to reduce patrons.

All clients will be also screened via SMS questions for COVID-19 symptoms and exposure on their first return face-to-face booking, and will now be reminded in every appointment SMS to inform us of any new symptoms/exposure.  Staff are screened prior to each shift for COVID-19 symptoms or exposure.

These screening processes, along with our ongoing hygiene protocols, will ensure the clinic continues to be an infection-free space for all clients and staff. 


BOOKING APPOINTMENTS:

If you have an appointment booked, stay tuned for your ‘level of need’ screening SMS which should come in the days before your appointment. Once you are cleared, it stays in place for 4 weeks subject to changes to your level of need and/or COVID-19 symptoms/exposure.

If you’ve been holding off making an appointment, please consider doing so now, if you fulfill our criteria as follows:
“If you do not have face-to-face contact with Scott Hankinson in the next four weeks, is there a risk your health condition will deteriorate?

You can call the clinic from Monday 9876 8786 to make a booking, or book online herePlease note, if you normally book for a naturopathic consultation, face-to-face naturopathic appointments are still not available at this point, so please call and we will book you for an alternative consultation.  (Phone/Zoom naturopathic appointments can be booked online).

POSTAL UPDATE

Please order 1 week in advance wherever possible!

We are continuing to use Sendle for Melbourne Metro, which in general we have found to be excellent. Most clients receive their packages within 1-2 days.  However, we have had one instance (one in almost fifty, I should add) where a client waited a week for their package, because Sendle outsourced to another courier due to being unable to cope with demand.  For non-metro, we are using Australia Post.  This week Australia Post announced that due to staffing restrictions, packages are being sent to Sydney for overnight processing, causing delays! Crazy times! Due to this we will be revisiting the cost of using Sendle for non-metro areas.

OPEN HOURS GOING FORWARD

We have staff at the clinic every day from 10am onward to take bookings and administer postage of medicines and pre-arranged pickups.  We are also open for bookings 2 days per week (Tuesdays and Fridays). We anticipate adding to this over the coming weeks, however this will depend on demand. Please note Scott is away for the final week of September/school holidays.


REMEDIAL MASSAGE CLOSED, COUNSELLING OPEN

For our clients who also see other practitioners at the clinic, sadly our massage therapists are STILL unable to operate during this time.  However, our wonderful counsellor, Travers Holbrook, is still available for appointments and is offering a $50 discount to all our clients, past and present.  Contact details are here. Please don’t hesitate to call him if you’re struggling mentally or emotionally under lock down.


5KM RULE

Please note the 5km rule does not apply to medical/health appointments. This means you do not need to live within 5km of the clinic in order to come to your appointment. If you are stopped, please have your Appointment Confirmation handy, either on your phone or printed.

The 5km rule does not apply to medicine pickups as per the following government advice: “For some people the nearest goods and services will be more than 5km away. In this situation you may travel beyond 5km to the nearest provider.”  Additionally, your medicines are an vital part of your health care, which is exempt from the 5km rule.  Nevertheless, we encourage you to have your medicines posted unless you have run out and they are urgently required.


NEW 9PM CURFEW

Should your appointment run late, resulting in you still being on the road after 9pm, we will provide you with a letter verifying that you have been at a health appointment.

We will do everything we can to make your experience as enjoyable, smooth and easy as possible!

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Stage 4 Restrictions – YES, we’re still open, but under strict conditions.

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