Urine & Saliva Sample Returns
Freshness
Samples must be no more than 48 hours old on arrival at the centre. Please refrigerate your samples if you are not returning them immediately in order to maximise freshness. Refrigeration is not essential, however it does help the samples to last longer.
Return Times
Samples are processed by our Lab Assistant on MONDAYS (all day) and WEDNESDAYS (until 2pm).
Please plan to return your samples on:
- Monday (any time, but ideally prior to 2pm so they can be processed on the same day)
- Tuesday (any time)
- Wednesday (until 2pm)
Samples dropped off after 2pm on Wednesday and from Thursday to Saturday will unfortunately need to be discarded and redone.
Posting Samples
In warm weather it is ideal to include a cold pack with your samples to maintain freshness. We recommend using Express Post to ensure your samples arrive within the required 48 hours.
To prevent leakage please ensure the tops of your syringes are securely fastened and the plastic bag is properly sealed.
Please post to:
Natural Pain Solutions Australia
Suite 8/303 Maroondah Hwy
Ringwood VIC 3134
Payment
Payment is normally made when the kit is given to you. However, if payment is still required, a staff member will contact you by telephone to arrange payment by credit card.
Please note that payment is required before your samples are processed (this does not apply to clients on certain health programs, where the test is included as part of the program).
